International Patient Services : Gleneagles Hospitals

Welcome to Gleneagles Hospitals

With You in Your Journey to Better Health

Gleneagles Hospitals is an Indian healthcare brand that has revolutionised patient care and patient experiences in the country with advanced treatment, state-of-the-art infrastructure and unparalleled commitment to clinical excellence. We have pioneered several path-breaking procedures and offered a new lease of life to people from India and abroad.

Connect with our international patient relations to understand more about how we can bring you closer to personalised, coordinated health care and world-renowned medical solutions.

What We Stand For

Clinical Excellence

Delivering the best clinical care is our way of life at Gleneagles Hospitals.
Technological Advancements

We aim to utilise modern technology to enhance healthcare in all aspects of life.
Pioneering Treatments

We are dedicated to exploring the uncharted paths to find cures for our patients.
Dedicated Staff

At Gleneagles Hospitals, the staff is dedicated to delivering exceptional clinical intervention.
Patient Experience

Patients' health is the cornerstone of Gleneagles Hospitals, and we go above and beyond to fulfil that.
Transparency and Ethics

Ensuring transperancy and upholding medical ethics are our priority when it comes to our patients.

Our Credibility

25+

Years of Clinical Excellence

Delivering advanced treatments and care for the most challenging cases.
1500+

Bed Capacity

One of India’s largest healthcare brands with a presence across 5 cities.
7000+

Transplant Surgeries Undertaken

Offering new hope and life to patients in extremely critical situations.
4.5M+

Patients Seen

By a dedicated team of doctors, nurses and allied medical professionals.

Why Choose Us

Clinical Excellence & Excellent Patient Experience

Our commitment to patients from across the globe

Strategically located hospitals across major cities in India, with great connectivity and centralised locations offer international patients the ease of travel, stay and the best of treatments at a relatively economical price. We are steadfastly committed to creating a positive experience for patients from across the globe and providing them with quality and timely medical care. With the help of cutting-edge technologies, extensive research resources and best-in-the-world treatment options, Gleneagles Hospitals is the healthcare destination of choice for a great number of international patients coming to India.

Stethoscope Wrapped Around Globe - shutterstock

Clinical Prominence

Delivering the best clinical care is our way of life at Gleneagles Hospitals.
Technological Advancements

We aim to utilise modern technology to enhance healthcare in all aspects of life.
Pioneering Treatments

We are dedicated to exploring uncharted paths to find cures for our patients.
Dedicated Staff

At Gleneagles Hospitals, the staff is dedicated to delivering exceptional clinical intervention.
Patient Experience

Patient health is the cornerstone of Gleneagles Hospitals, and we go above and beyond to fulfil that.
Transparency and Ethics

Ensuring transparency and upholding medical ethics are our priority when it comes to our patients.

Partners

Forging worldwide partnerships for our worldwide patients

We work with various international governments, agencies, NGOs, private bodies to bring the best of healthcare a little closer to you!

Gleneagles Hospitals India partners with various governmental and non-governmental bodies to bring you advanced patient-care and clinical interventions. These partnerships help you find us better, improve credibility and help us reach out far & wide. We have tied up with health ministries, insurance partners, corporate houses and other NGOs to ensure that you have access to the most advanced medical care.

Plan Your Trip

Gleneagles Hospital provides end-to-end patient care services for international patients visiting any of the Gleneagles Hospital facilities in India. Our dedicated staff members will remain in touch with you. They will help in securing appointments, visas, assisting with the travel arrangements, and stay in India.

Patients need to visit the Indian embassy in their respective country for an Indian visa to travel to India for medical treatment. We will help you facilitate the required paperwork, but the final grant of visa depends upon the embassy.

Carry X-Rays, MRIs, health history, immunisation records, prescriptions, and surgery-related documents in carry-on. Locker for valuables at Gleneagles Hospitals. Confirm local doctor's approval, procedure availability, stay facilities. International driver's license for driving in India. Know cost, care quality, follow-up, recovery time.

Every visitor to India, including medical tourists, needs to obtain a valid Indian visa for the purpose and duration of their travel. The visa can be attained by approaching the Indian embassy or high commissioner in your respective city or the one that is closest to your city. The Indian embassy or high commissioner will review your application and adjudicate the visa.

Gleneagles Hospitals works closely with the patient and the next of kin travelling with the patients to provide necessary accommodation and other facilities. We try our best to ensure that the patients and caregivers are offered the best accommodation suiting the individual needs of the people concerned. However, depending on the supply and demand of such facilities, all the requirements may not be catered to at all times. Gleneagles Hospitals offers facilities for the safekeeping of valuable items and documents.

Our Patient Relations Cell guarantees a friendly, hassle-free experience for in-patients at Gleneagles Hospitals. With top-notch infrastructure and dedicated staff, we ensure a comfortable stay and value for patients and families. For concerns, the cell assists within hospital rules, addressing hospitalization, policies, services, and special needs. Our dedicated staff and tireless personnel will strive to ensure that you have a pleasant stay at the hospital. In case of any concerns, the Patient Relations Cell acts as a facilitator to arrive at a solution that is within the rules of the Hospital; meets the concerns of the patients; and does not infringe upon the rights of other patients and hospital staff. The following concerns are handled by the Patient Relations Cell: Concerns about your hospitalisation Questions on the Hospital policies Questions on the services rendered at Gleneagles Hospitals Any special needs of the patient and/or family members

Your Hospital Stay

We advise advanced planning for hospitalisation, especially crucial for international patients. Our International Patient Services Desk guides admission details and testing. Interpreters are available for various languages upon request. Plan: consult doctor, understand procedures, discuss outcomes, manage finances, nominate contact. Secure financial avenues including insurance.

For international patients, elective surgeries offer time for planning. Surgical interventions aid recovery and normalcy. Key advice: informed preparation, discussions, travel documents, medical tests, insurance/fund arrangements. Mental readiness is essential, involving family consent. Consult doctors, counsellors, and staff for thorough prep.

Admission Steps

Consultation with the specialist
Planning for treatment & hospitalisation
Agreeing on a treatment plan
Securing insurance approval
Undergoing pre-admission investigations
Arrival for admission

FAQ

What must I expect during the hospitalisation?

Hospital time involves treatment, rest, and recovery. Often, focus on treatment; rest and recovery are vital too. While treatment is significant, rest aids the best results.
What must I bring along for hospitalisation?
- Referral letter from your physician.
- ID: Passport, ID card, Birth certificate (below 15 years), Driver's license.
- Guarantee letter from insurance or employer (if applicable).
- Previous medical reports (X-Rays, blood tests, etc.).
- List of current medications.
- Comfortable nightwear and clothing.
- Mobile phone with charger.
- Toiletries (toothbrush, soap, etc.).
- Contact our International Relationship Manager for special needs.
- Essential personal items like glasses, hearing aids.
- Avoid valuables, outside food, large cash sums.
- Keep passports, visas secure.
- Travel light for a hassle-free stay.
Can the patients have a care-giver and receive visitors?

We at Gleneagles Hospitals, believe that emotional support and well-being are equally important to a person’s recovery. And therefore, encourage you to bring along one caregiver who is available with you at all times. This caregiver should be a close relative or family member or personal friend. We allow visitors at designated hours. The visitors are, however, discouraged to visit patients in intensive care or undergoing critical procedures for the benefit of the patient. Also, visitors must keep in mind other patient rights and their responsibilities while visiting.
What is the expected outcome of hospitalisation?

Leaving the hospital ideally means complete recovery. But for major cases, it's about achieving specific goals. Understand expected outcomes. End of hospitalisation isn't always end of treatment. More visits or medication might follow.
Why is a surgery necessitated?

The need for surgical intervention differs from case to case. However, in most cases, the fundamental principle is that the condition requires excision, suturing, grafting, bypassing and other such procedures – which constitute surgery. Doctors will opt for surgical intervention if it is likely to quicken recovery, improve chances of recovery and help the patient have a better chance of overcoming the disease.
Who will perform the surgery?

Your Surgeon will discuss surgery details. They lead a specialised team including nurses, paramedics, and other specialists. Anaesthesia will be monitored by an Anaesthetist.
What will happen on the day of surgery?
On the day of Surgery, you will be prepped in sterile robes, intubated if needed, and undergo final tests. No food from midnight. The family waits in the surgical area. Monitors are applied for Heart Rate and Blood Pressure.
Before Surgery:
- No food or drink after midnight.
- If medication is needed, take minimal water.
- Remove items like hairpins, contacts, dentures.
- Bring essentials if admitted later.
What kind of anesthetic will I be given?

The choice of pain relievers and anaesthesia is decided based on the nature of the surgery, the patient’s condition and the recovery options post-surgery.
How long does it take to recover from surgery?

Typically, an overnight stay in post-surgical intensive care allows a patient to recover sufficiently from the surgery. With anesthesia waning the patient may experience mild grogginess, pain etc.
Your surgeon will let your family/friend know how you are doing and answer questions, letting them know whether you require hospitalization or whether you will be discharged home.

Going Home

Once approved by your medical team, you'll be evaluated for discharge based on your ability to return home. Specific instructions will be provided. Activity levels vary by procedure. We understand your desire to reunite with loved ones. Before discharge, we assess your travel readiness and home environment for safety and sterility.

Pre Discharge Checklist

Discussion with the Doctor
On possibility of traveling back home and understand the pros & cons (if any) of a return. And advice for discharge likewise.
Post Discharge Treatment Plan
A post-discharge treatment plan including medication, investigations and visits to the hospital in your own hometown, if necessary.
Discharge Documentation
Collection of relevant documentation and medical records for future reference and follow-up visits. Any statutory documents, if necessary.
Billing & Payments
Settle your bills & payments prior to the discharge. This could be either cashless settlement from insurance or cash payments by self.
Diet & Activity Restrictions
Prior to discharge have a clear understanding of the diet plan that you ought to stick to and the activities that you can carry out at home
Preparing Your Home
You may require your home to be made patient-friendly to help you adjust post your hospitalization.

Billing Procedure & FAQs

All the billing at Gleneagles Hospitals is centrally administered by the Billing Department. The billing department works with the family, caregivers and/or the individual right from the pre-admission stage to ensure that the billing can happen in a hassle-free and efficient manner. Our International Patient Services Coordinator will help you with your financial and payment arrangements. The team will take all possible measures to help the family understand the relevant costs and modes of payments, including insurance claims, to ensure there are no surprises eventually. The endeavour is to provide ailing individuals and/or family member convenience and comfort to concentrate on their well-being while leaving the financial paperwork for us.

Does Gleneagles Hospitals accept & facilitate cashless settlements?

Yes, Gleneagles Hospitals facilitates cashless settlements with all leading insurance providers with dedicated help desk to guide you through the process. In case of a cashless settlement, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement arrived at the end of the treatment.
Is pre-authorization mandatory for cashless settlements?

Yes, there is a mandatory requirement of pre-authorization from the insurer in the case of all elective surgeries, with a final settlement arrived at the end of the treatment. For emergency and accident cases the Billing Team will take a call on a case-by-case basis.
What modes of payment does Gleneagles Hospitals accept?

Gleneagles Hospitals accepts direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to government regulations and limits in place at the time of payments. Patients and families must make adequate arrangements to ensure hassle-free treatment & discharge.
Is it mandatory for all billing procedures to be completed prior to discharge?

Yes. We advise you to clear all your pending dues before discharge. All discharge formalities are initiated only upon the receipt of the full & final settlement of all pending dues either directly or by approval from the insurer.
Can I pay my bills in International currency?

The preferred currency for settling all bills is US Dollars. You can get in touch with the Patient Services Desk for more information.
Do I need to revisit for a follow-up?

In most cases, we help you find a local doctor who will be able to take care of the follow-up visits or consultations. We also provide video conferencing facilities. In an extreme case, you may have to pay a follow-up visit but we will try our best to help you avoid one.

Helpful Resources

At Gleneagles Hospitals, it is our everyday endeavor to deliver the best of patient-care experience. Clinical excellence and excellence in patient-experience are the twin pillars of our successful growth trajectory. Gleneagles Hospitals has been widely accredited by several leading agencies worldwide as a center of excellence. The accreditation is a proof of our tireless efforts in making hospitals more patient-friendly, clinically advanced and infrastructural wise superior. Also, we trust that patients have certain undeniable rights and certain expected responsibilities too. Patient rights include access to an environment of privacy, cleanliness and the highest standards of clinical care. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfill to make everyone’s stay pleasant and hassle-free.

Blood safety

Gleneagles Hospitals has an uncompromising stance on all aspects of patient safety. Safety and quality of the blood and blood products used in all our hospital facilities meet the highest clinical standards worldwide. Gleneagles Hospitals has been accredited by the NABL, an autonomous body under the aegis of the Department of Science & Technology for consistent adherence to international standards in handling blood donations and blood products. A periodic assessment helps keep the standards consistently high. Screening for HIV I & HIV II and HIV p24 antigen; Hepatitis B surface antigen; Antibody to Hepatitis C; Syphilis and Malaria, etc., are carried out.
Infection control

Gleneagles Hospitals provides all patients, visitors, employees and others on its premises with a clean, and hygienically safe environment. This is achieved by maintaining the highest standards of logistical management, waste management and infection control. The infection control standards include cleanliness, sterilization, and pest control with period fumigation. We encourage our patients and staff to maintain personal hygiene and isolate any possibilities that contaminate the sterile environment within the hospital.
International quality standards

Gleneagles Hospitals has consistently benchmarked itself against the highest global quality standards. This means our patients have the most advanced clinical experience as well as access to international standard premises, labs and other avenues. The international quality standards govern the following aspects – safety measures, procurement standards, evaluation procedures, feedback mechanism and workplace ethics. The international quality standards safeguard our patients’ interest and minimize the risk of injuries, infections etc., at the hospital premises The hospital has a Halal certification to provide Muslim patients with facilities and cuisine that are as per the Islamic principles.
Nationally Accredited Laboratories

Gleneagles Hospitals is accredited by several national and internationally recognized accreditation agencies which is a testament to our tireless efforts to provide our patients with world class clinical standards. The Hospital is accredited by the National Accreditation Board for Hospitals and Healthcare Providers as well as the NABL. These accreditations not only recognize the existing levels of excellence but also provide a commitment to the continuation of the same standards with periodic assessments.
Personal Rights
The goal is to make a patient’s stay as comfortable as possible. If patients have a concern or a problem, they are requested to fill out the feedback form or tell their International Patients Service Coordinator. The staff is here to answer questions, offer support, and inform the patients of available resources.
- To receive considerate, respectful, and compassionate care in a safe setting regardless of age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities
- To receive care in a safe environment free from all forms of abuse, neglect, or mistreatment
- To be called by the patient’s proper name and to be in an environment that maintains dignity and adds to a positive self-image
- To be told the names of the doctors, nurses, and all health care team members directing and/or providing care
- To have a family member or person of choice and to be designated a doctor promptly on admission to the hospital
Patient Responsibilities
At Gleneagles Hospitals, we not only want our patients to be aware of their rights but also the impending responsibilities that will ensure that the hospital works systematically to provide proper care and safety for all its patients. Patients are required to:
- Provide complete and accurate information, including full name, address, home telephone number, date of birth, insurance carrier and employer, when it is required
- Provide complete and accurate information about the patient’s health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to the health, including perceived safety risks
- Ask questions when they do not understand information or instructions
- If the patient does not understand or follow through with the treatment plan, then it is the patient’s responsibility to tell the doctor
- Actively participate in pain management plans and keep doctors and nurses informed of the effectiveness of the treatment
- Treat all hospital staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy, and the number of visitors
- Provide complete and accurate information about health insurance coverage and pay bills in a timely manner
- Keep appointments, be on time, and call the health care provider if appointments need to be rescheduled

Book an Appointment

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